Last updated: November 4, 2026
This Privacy Policy explains how the LoadTide Freight Helper Chrome extension (“LoadTide”, “we”) handles information. It covers only the extension. The loadtide.com news website has its own privacy policy.
1. Summary
- LoadTide works inside your browser. The data it uses is stored locally in your Chrome profile.
- We do not sell data, we do not show ads, and we do not use analytics or tracking.
- If you connect Gmail, LoadTide can only send email that you approve. It cannot read your email.
- Broker notes you write are stored only in your browser and are never sent to LoadTide or anyone else.
- Credit checks (optional, each with its own ON/OFF switch) use your own login and go only to that company.
2. Information the extension uses
- DAT One pages and session. Page content such as broker MC numbers, phone numbers, cities, miles, deadhead, rates, spot market rates and equipment, plus your DAT session token and your current load search criteria. These are used to show ratings, fuel estimates, rate-per-mile figures, the market check and load counts, and to count loads from a delivery city with the same filters as your search. Requests go only to DAT, using your own session.
- RTS Pro session (only while the RTS switch is ON). Your RTS Pro session token, used to look up the RTS credit rating of broker MC numbers. Requests go only to RTS.
- Factoring credit check (only for the switches you turn ON: Triumph, Compass, ProFunding). The broker MC numbers shown on the page are looked up in your own factoring account to show the credit decision, credit limit, rating or score, average days to pay and any stolen-identity or no-buy note. For Triumph, LoadTide picks up the sign-in token from the MyTriumph page you have open and keeps it only in your browser. The token expires after about an hour; to renew it, LoadTide opens MyTriumph in a background tab, picks up the new token from your existing MyTriumph login and closes the tab. For Compass, the request uses your existing Compass login in Chrome: LoadTide may pick up the sign-in token from the Compass page you have open (kept only in your browser), or run the lookup inside your open Compass tab. For ProFunding, LoadTide opens the customer credit search page with your existing ProFunding login in Chrome and submits the MC number, the same as you would by hand. Your password is never seen or stored. Requests go only to your factoring company (api-gateway.triumphbcap.com, http://www.mytriumph.com, cfs.compassstore.net, profunding.winfactor.com), one broker at a time, and the answers are kept in your browser for up to 12 hours.
- Sylectus page content (only while the Sylectus switch is ON). Broker MC numbers, cities, ZIP codes, miles, posted amount, the truck location from your Sylectus search or one you type (remembered in your browser for 12 hours to measure deadhead), and the broker’s contact email from the order profile page, which is read only when you click “Send”, “Email” or “Copy”.
- Broker notes. The notes, flags and names you type for a broker MC number are stored in a local database in your browser. Export creates a file on your computer only when you click it; Import reads a file you choose. Notes are never uploaded.
- Your price history (only if you add it). Spreadsheets you connect (Google Sheets links, a company link you paste, or a file you import) are downloaded to show your last price for similar lanes. They are stored locally only.
- Fuel prices. Public daily diesel price averages by state (only while Live diesel prices is ON; otherwise saved weekly prices are used). No personal data is sent.
- Calculator and fuel settings. The numbers you type in the load calculator, including deadhead miles you type yourself, are used only on the page to work out fuel cost, the market check and profit. Your MPG settings and your driver pay per mile are saved locally in your browser so you do not have to type them again. They are not sent anywhere.
- Email templates and signature. The templates, settings and signature (including any logo image) you create. Shared templates are saved in Chrome storage, and Chrome may sync them across your own signed-in Chrome browsers. Templates and signatures you set for one specific Gmail account are saved locally in this browser only.
- Copy button. When you click Copy, the broker’s email address is placed on your computer’s clipboard. Nothing is sent anywhere.
- Maps. When you open the email window or the Map & RPM window, LoadTide shows a map that you can zoom and move. Map images are loaded from Esri. To draw the road route, the approximate coordinates of the pickup, delivery and truck cities are sent to the OpenStreetMap routing service (OSRM). No personal information is included. City and ZIP code coordinates are looked up locally from a built-in list. The map icon on an opened DAT One load opens Google Maps directions in a new tab with the truck, pickup and delivery cities, only when you click it.
- Welcome and What’s new pages. After you install the extension, it opens the Getting started page on loadtide.com once. After an update, it opens the What’s new page in a background tab. The link contains only the extension version number. No personal data, account data or browsing data is sent.
3. Assistant Tracker
The Assistant Tracker is paused since version 1.3.8.30. While it is paused, LoadTide does not read rate confirmations, check truck locations or contact Mr ELD. Loads and drivers you saved earlier stay in your browser and can be deleted by removing the extension or with Clear cache. When it was active, it worked as follows:
- Rate confirmations. A rate confirmation (PDF) dropped on DAT One was read in your browser, also scanned ones, with text recognition that runs entirely on your computer. The PDF and the load are stored locally and never uploaded.
- Drivers. Driver names, truck numbers, phone numbers, emails and driver type are stored locally in your browser.
- Messages to drivers. WhatsApp and Viber buttons open the app with the message already written; nothing is sent until you press Send there. “Email + RC” sends from your own Gmail only when you click it (see section 4).
- Mr ELD (only if connected): read-only truck location, speed, duty status and hours from api.mreldapp.com with your own login. Your password is not stored.
- Address lookup (optional): stop addresses only, sent to the US Census Bureau geocoder (geocoding.geo.census.gov).
4. Gmail and Google user data
If you choose “Connect Gmail”, LoadTide uses Google Sign-In and requests these permissions, for each Gmail account you connect:
https://www.googleapis.com/auth/gmail.send: to send the email you write or approve in LoadTide to the broker, driver or factoring contact you choose (for example an identity check), from the Gmail account you selected.openidandemail: to know which of your Gmail accounts is connected, so the email is sent from the account you selected and uses that account’s templates and signature.
LoadTide does not read, search, modify, delete or store your Gmail messages. The content of an email is sent directly from your browser to Google’s Gmail API when you click Send, and it is not sent to us or to anyone else. The access token from Google is kept in your browser’s temporary storage only, and it is deleted when you disconnect or when the browser closes. The list of connected email addresses, which one you send from, and a short record of which loads you emailed (kept for 3 days, shown as the ✉ mark on loads) are stored locally in your browser.
LoadTide’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data for advertising. We do not sell it or transfer it to third parties. We do not use it to train AI or machine-learning models. No person reads it.
5. Sharing
We do not share, sell or rent your information. Data leaves your browser only as described above: to DAT, RTS, Sylectus, your factoring company and Google, using your own sessions and your own actions; to the map and routing services described in section 2 (city coordinates only); and to Google Maps when you click the map icon. Nothing is ever sent to LoadTide.
6. Security and local storage
All requests use HTTPS. The extension does not run code downloaded from the internet. Session tokens are stored only in your browser. Settings are kept in Chrome’s extension storage; larger data such as saved credit answers, routes, market data, broker notes and rate confirmation files is kept in a local database inside your browser profile (IndexedDB). Neither leaves your computer.
7. Your choices and deleting data
- Clear data: click “Clear cache” in the extension popup, or remove the extension. Removing it deletes all locally stored data.
- Broker notes: delete any note in the notes window or in the list (popup → Broker notes → Open list).
- Credit checks: switch RTS, Triumph, Compass or ProFunding OFF in the popup. For a factoring company, LoadTide removes the permission, the saved credit answers and the saved sign-in token, and stops renewing the Triumph sign-in.
- Sylectus: switch Sylectus OFF in the popup; LoadTide removes its Sylectus permission.
- Disconnect Gmail: use Edit email templates → Disconnect in the extension, or revoke access at myaccount.google.com/permissions.
- Sylectus, credit checks, live fuel prices and price sheets are optional and can be turned off at any time.
8. Children
LoadTide is a business tool for freight professionals. It is not intended for children under 16.
9. Changes
If this policy changes, we will update the date above. Important changes will be announced in the extension’s Chrome Web Store listing.